Reviews by zac-e48

This review is for Gateway Holden, Fairy Meadow NSW

verified email - 01 Apr 2023

Will not recommend Gateway Holden service centre for repairs . Had my car booked in for a recall on the electric steering . My car had no noises. No faults in pristine condition and Well maintained . I picked up my car from having the electric steering motor replaced l Drive down the driveway and noticed a loud noise from the right hand side front end . I rang the service centre immediately and told them about the noise. The female said to bring the car in the The following morning I arrive to gateway Holden and ask if I could speak to the manager about the noise coming from the car . The manager wouldn’t leave his office to come out to chat with me and told the female staff that the mechanic said there was noise already there before hand . I then after immediately rang Wilsons Holden and told them about the situation . Soon as I arrived to Wilsons Holden, I spoke to the manager he then requested a mechanic from the workshop to have a look at my car . Within 10 minutes, he found the problem and fixed it, and the noise stopped . Turns out the mechanics left, a bolt loose on the right hand side where the noise was coming from .. I was quite annoyed that the manager would not even have the decency to come out and discuss the situation and left it with the young girl to deal with. This is not very professional in my books.

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