Ordered a six seater outdoor furniture set from TW in early Jan. Trouble started a week later when the courier put a hold on delivery because they'd only been shipped 3 out of 4 boxes. Ran the gauntlet of the useless AI chatbot and reached a person - while the call centre just randomly drops calls in the middle of a conversation. But no-one I reached believed me - and then I was left running messages between the courier company and TW. Eventually I get an email saying "oh it doesn't seem to have been shipped but now it is out of stock so here is a refund". So besides wasting days of my life doing their job of liaising with their courier, I'm also out of pocket for the cover I ordered for the furniture set that will now not arrive.

Approximate cost: $1200