This morning I had an appointment at 11:15. When I arrived, I was informed the Dr was behind scheduled and that there were three other patients waiting a head of me.

After 35 minutes of waiting, it was time for me to get to another appointment and I advised the administrative staff that I had to leave and cancel the appointment.

Now I understand that the unexpected can occur and I honestly wasn’t going to bother to write review but after leaving the clinic and reflecting on my experience I decided I wanted to leave some feedback.

When I advised the receptionist I had to leave, her response was “He is almost ready for you” I politely told her “I had to go”. She responded with a shoulder shrug and I left.

Now I get that it is not personally her fault but I got no apology for the delay, nor an explanation. As you’re the face of the clinic I would have appreciated a, “We are sorry for the delay”, “We apologise for the inconvenience” or “Would you like to reschedule?” But I got nothing… But. A. Shoulder. Shrug. Clearly they’re doing so well for themselves that they don’t need new clients.

Now, I am not sure if it is this clinics policy but other clinics I’ve attended have got a no show fee. If I were to rock up late or no show, I would have received a bill for my non attendance. You value your time, I value mine.

In summary… Receptionists need to work on their customer service skills and the Doctors need to work on their time management.