Great Service. Our car was sent through Toll-NQX who contracts to R&J. My pregnant wife turned up to collect our new car and she couldn't believe how extremely friendly & helpful they were. They even did an undercar inspection for us as my wife wasn't up to looking under the 100mm clearance. Now thats service! Well done, we don't see enough of it.

Very dissapointing customer service. Helpful & friendly when looking to buy. Put the hard word on us after we had paid a deposit. I was told that if i didn't hurry up the car would be sold to another interested party. I had to remind them of their legal obligation regarding a deposit. After I made the decision to buy (in my own time, now 5 weeks ago) I still haven't recieved signed contract papers. They registered the car with the wrong details (and apparantly can't change it because it requires the approval of the person in who's name it is now registered) Good luck fixing that one. On top of all this the manager refuses to admit any mistake. He says and i quote
"Please accept my personal apology for this inconvenience but my registration clerk goes off the order for the name to transfer the vehicle into.
....we try to make everything as smooth as possible for every client and am not happy when simple communication issues cause conflict."
Note no mistake admitted. He then descibes his lack of customer service as simple communication issues. Simple is right, the communication issue is at Zupps end. I have records of emails & phone calls from our end consistantly for 5 weeks. STAY WELL CLEAR. Neither Zupps or AHG have a customer feedback system so I'm left giving bad reviews. I'm considering expanding this complaint to the AHG who endorses Zupps.

Approximate cost: $100 manhours