Friendly little cafe in the Ferntree Gully Village. Great sandwiches and cakes, can sit inside or out and savour the clean air of the hills. Current newspapers and magazines provided. No pressure to move on.

Appalling. Ordered an important text book that was shown to be in stock. But it wasn't. Repeatedly they said that it was "8-10 days away" but after 7 weeks they cancelled the order. No way to contact them by phone or e-mail - had to log-in to page that tracked order. A second text book I ordered, did eventually arrive after 4 weeks. NEVER AGAIN

Approximate cost: $150