I received a wax that was not the normal when it came to pain. The girl doing the wax was rude and very rough. I was practically limping when I walked out of their shop and I had burns on my inner thighs. I had had waxes for years and I have NEVER been so disappointed.

Both of my children have done swim lessons here for the past year. Until the past term they have both had either excellent or just okay teachers. Currently my oldest child has a teacher that pays attention to the other students in the class, just ignores my child. When I went to have her switched to a different class, because I was rightfully unhappy with the treatment she was receiving, I was told that enrollments had closed and basically too bad. The staff treated me disdainfully, like I was just another complaining parent. YES, I was complaining, but rightfully so. It is entirely inappropriate as a teacher to ignore a child while paying attention to the other children. My child was very upset after the lesson because of the treatment the teacher gave her.

The staff did say I could speak with the Aquatic Program Coordinator (the person in charge of the swim lessons). I said, okay I would like to speak with her and they said to leave the name and number and she would call me because she wasn't in at the moment. I said, I'll just drop in tomorrow morning and they said she would be there. I go in the following morning only to be told that she worked late the night before (when I was told she wasn't there!) and that she wasn't in yet.

I'm ready for a full refund and to take my business elsewhere.

Approximate cost: $130 per term

I took my daughter there and it wasn't bad, but it wasn't anything to brag about. The portions were ridiculously huge. It was almost enough to make you lose your appetite it was that big! I wasn't offered a container to take away the rest, or I probably would. The leftovers from my entree would have fed my family of 4 for dinner that same night. Not sure if we'll go back.

Approximate cost: $25