Reviews by ElwinC

This review is for FactoryFast.com.au , Matraville NSW

verified email - 05 Nov 2008

Bought 3 bicycles and a tuner, only the tuner and one bike arrived.
Firstly, they could not correct an issue with their website and I was no able to log on or view my purchase details and all they said was 'oh well, we don't know either'.
When I emailed them (due to their lack of contact numbers) I was informed that it was the customers job to track the delivery. So I did.
I was informed by aust post that they had sent it back a few days later, the only notes on the dispatch was 'oversized'. no delivery was attempted, no consignment note, no nothing, just one bike out of 3 ordered.
They then told me that if they do have the bikes I would be charged for a second postage or charged for putting the item back on the shelf?!?!
I will attempt to get the item charged back by my credit card, it has been over two weeks, I'm hoping that it will soon resolve, but from the experience I'm not expecting them to try and help.
now read two bad ratings of this company and wished I had read about it first. Too bad, will not be shopping here again and strongly suggest anyone reconsider another store, even if this place is $50 less, not worth the aggravation, I think I got their number from another site though for anyone who needs it 02 8003 3329, good luck if someone will pick it up.

Approximate cost: $750+