Reviews by FAB5

This review is for Shizu Wellness Spa, Mornington VIC

verified email - 14 Aug 2012

I had a treatment last month that was terrible. No technique, more like a rub than a massage. There was no requirement to fill in a client card to identify any allergies, health issues etc. I had to call them to confirm my appointment and girls were very vague on the phone. Biggest waste of money. It's a shame as this was a fantastic day spa that's now been run into the ground. I went in today with my girlfriend and was undressed on the massage table when they told me to get up as they couldn't do my treatment. They claimed I hadn't read the fine print on the voucher and couldn't come twice. I had been given a voucher for Mothers Day which I'd redeemed and I was there today on my girlfriends double voucher which I'd given her for her 40th birthday. Groupon agree they were in error as I'd only tendered one voucher as per the fine print. The gall to tell me to get dressed, enter into an argument with me and not even offer any kind of apology. What a disappointment in what was expected to be a lovely day for my best friend. I will never go back again and urge you not to either. Be warned! Do they under-estimate the power of word-of-mouth??

Approximate cost: $169.00