Nothing short if disaster. Used to be good but suspect use of credit card are you sure your details are safe?
If you have a problem talking to them is bad and have to wait 3 weeks to actually get somewhere and when told the complaint is closed i had never had a call back at all!!
Just the same as banks i would say now. Too big to give proper customer service and charge an arm and a leg and then hide behind terms and conditions that aren't really true.
http://sites.google.com/site/graysonlinebadservice/home