I will try to be honest and fair, presenting the facts of my experience and refraining from exaggeration due to emotion nor desire to emphasise too much of what is already clear, but unfortunately I must give a low rating.

I usually only write reviews if I am highly disappointed by a service or overwhelmingly happy about it.
This review is based on the website sales.
I will try to be concise and to the point.

Item ordered 27th April.

Website says that it takes 1-5 Working Days to complete the order to ship.


They said they handed it to Fastway Couriers on the 6th of may, 6 working days later.
(Bad. Service not as advertised)


Called about 6 times, on the last time they changed their minds and said it was not by fastway.


Item finally arrived 10th May, the maximum time expected for waiting.

...One of the items was the wrong item. (Gave me the expansion, I ordered the base game)

Asked for compensation for the trouble and time spent calling and disputing.
(Good as they were willing to resolve the problem, also despite the poor service the customer relations in my experience was very friendly. Take into account that I have called them approximately 20-30 times with no exaggeration.)

They offered to give two free games. (Good)

Every time I called they said "We'll send it tomorrow" or "Should arrive by next week"

...a few weeks later, it still has not arrived.

Time goes by and now it is 18th of July and I finally received the delivery service "Sorry we missed you card". This is no issue because it indicates that Games Paradise has indeed sent something, whether it be the package or not and I simply need to arrange to collect it.

Therefore
Pros:
1) They have great prices
2) They are very friendly (at least in my experience, doesn't seem to be the case for others, especially in store customers.)
3) They do their best to fix their mistakes (see below)

Cons:
1) The time and effort wasted on calls is not worth the low prices
2) While they try to fix mistakes, they take unreasonably long to do so.
3) They make promises they can easily keep and yet are mysteriously unable to do so, alternatively they make promises they shouldn't make. E.g time to begin delivery, time delivery will arrive both officially from time of order and every time you call them to see what is happening.

Personal verdict:
I will never shop here again unless it is extraordinarily cheap or they reflect on their policies and practices as a service. I will warn any friends who consider shopping here but I do not believe it is so bad that I would encourage boycotting the franchise at any capacity.

From here on, as I have yet to receive the package, I can not be certain if the games will be in them as promised yet I give them the benefit of the doubt to believe that they are just good people who although mean no harm, are terribly inadequate in their ability to give good services.

- 4 Stars for terrible experience, +1 for friendliness.