We go there once every week. The service is always friendly (not just with regulars, but all customers I see, including impatient ones). The food isn't always consistent in quality, but it is always acceptable (for a couple weeks the batter seemed to be different than usual, and those were the only times I was truly disappointed). Quite often they're above average to excellent. The only times my food has been soggy is when I got delayed and showed up after my order had been ready for a while and sitting around. Variations in fish are probably also due to the catch available. I think the servings have gotten slightly smaller than a couple years ago, but where hasn't it?