Several years ago I went to USA for 9 weeks. My cats and dog had been there previously and seemed very happy. (The kennel not USA, ha ha!) Sadly one of my cats took seriously ill and had to be put to sleep. The owners were exceptional in helping my poor cat and did every thing they could for him. I can not fault them in any way. I haven't used them in a while, but in the past everything about their friendliness, acceptance of my cats fussiness and dog's set routine, was fantastic! Would definitely use again!