Today I had the worst experience in customer service. I stepped up to the counter at Kakulas, where another customer had just been served and had left. The salesperson had disappeared below the counter, so I waited. Then she stood up, looked beyond me and said "next please". Perplexed I waited till the next customer was served, and again she looked behind me and said "next please".I said "what's wrong, I've been standing here" She replied "you didn't wait to be called" and refused to serve me. I had to pick up my rather heavy bag and move to another employee further down the counter. There was no sign that said wait to be called or to stand behind a line. I did not jump any queue, I did not insist to be served immediately. My 'capital offence' it seemed was that I neglected to wait to be called. For that I was subjected to be treated like an imbecile. To cap it all the lady that was serving me agreed with her that I had to be called to be served. If I had pushed ahead or was abusive I can understand but having been in retail myself for many years I do understand how sometimes the person behind the counter might be stressed. But this easily tops as the WORST experience anyone could have the misfortune to encounter.

Approximate cost: $22.00