It is with great disappointment that I use this avenue to express my feelings to representatives at Porter Davis. We have been in the process of designing and selecting features for our home for 10 months now, it has been a tedious process that has taken a part of our soul away, created anxiety and stress that is reflected in our day to day life. While we were excited to begin our journey with the company and create a dream home for our family, it is the manner in which we have been treated by consultants and other individuals during this process that has flipped our perception of this company and those who work for it. Every meeting, phone conversation and email is like a tug of war where we are at odds with the consultants as they fail to comprehend our selections and dismiss any wrongdoing on their part. It has become ever so clear that consultants are taking advantage of verbal interactions that is not documented so that they are able to deny claims they have previously made regarding prices and selections during the contract meeting and world of style meetings and have defended themselves by continuously suggesting that we are "misinterpreting" and "misunderstanding" what has been discussed during these meetings which is really disheartening and unprofessional on many levels. This leads me to highlight the level of misinformation that exists in which consultants have engaged in conduct that is misleading and deceiving as I recommend new customers record the conversations in these meetings so as to avoid any form of "misunderstanding".

Porter Davis' motto "we build homes you build the memories", we haven't even began construction yet and I have been left with nothing but nightmares.