Service is on the good side of ordinary, but over the many years I've been using them there is a slight tinge that you the customer are doing them a favour, smiles are never in abundance. Value; they are not the cheapest, however by a country mile they are the best. After many years of using them I took six or seven pairs of trousers to a local well known chain which had just opened locally in Prospect. Upon picking them up I was totally dissatisfied with the ironing and took them to Prestige, paid a second time to get the job done properly, and have never been tempted to use other than Prestige since. You get what you pay for, not that the chain were any cheaper if a remember correctly.