I shop at this store quite often and the service is very mixed. Today, however, may have been my last visit. The day before I was due for major surgery 2 weeks ago, I purchased quite a few items and when looking in the bag that night, I realised that an item for $26.95 had been put in the bag in error. Today I took it back and after waiting 15 minutes for the manager to appear, I was then chastised in front of others for how long I had taken to return the item. I explained that I had not been able to drive, not good enough I should have called. Really rude, no compassion that you have been unwell and the interpersonal skills of a brick. No apology for their mistake - I wouldn't have had to worry about this if the sales assistant had paid attention and not insisted on taking my items to the counter and then ringing up something that belonged to someone else. I definitely won't be back to shop again.

My cat has been a patient at this practice for 15 years. Lately I have suspected that standards have been dropping and have recently had an experience that made me seek a second opinion only to find that my cat was really not given the best care. Our concerns were dismissed, we were advised to take him off medication that had been prescribed by the animal hospital after extensive investigations, only to be called later in the day in a panic to advise not to take him off the medication. The cat became very unwell after the consultation and had to be rushed to another vet 2 days later. This vet was able to make a diagnosis which was confirmed that if the blood test results, scan results and a thorough consultation had been conducted by Burke Rd, a competent vet would have easily identified this issue. Instead the cat was left to needlessly suffer for another 48 hours. These are things I believe could have been prevented if the consultation had been thorough, the vet had listened to our concerns and not been condescending, and not been running 30 mins late, disorganised and unprepared for the consultation. She had not read the reports from the hospital and seemed to have no idea how unwell the cat had been. When we raised our concerns, we were put on to the most junior vet in the practice who had no idea of our pet's history and was left to explain away the other vet's behaviour. I also had the misfortune of needing to use the toilet at one of our visits, behind the scenes, the practice is grubby and chaotic, really reflecting how the practice is run.