friendly service and people. they helped us with each and everything. i highly recommend. will recommend always. Tom and Rob keep up the good work....

Never every go to Good Guys..

They have the worst customer service and their extended warranty (Horizon) is a sham.

You are good to them till the time you are buying new products. Once the product goes bad and is under warranty then they are pain in the back.

Asking customer to contact the company or their seller. I had to really track down where they buy goods from and contact Good Guys supplier for replacement.

Customer Service staff is quite rude..
I am never ever buying from Good Guys and recommend everyone to do the same.