I recently visited Zen with my mother in law and we both loved it. We must have spent 30mins plus in the shop. I am unsure whether there is new staff in there since 2008 but the lady who served us could not have been more helpful. She gift wrapped our items and took time with us.
I brought some great smelling Pods which have lasted well and my mother in law brought a great book for my husband(one that I have never seen else where), great little wire birds for her sister and some motivational cards.
Yes some things are a little over priced but nothing more than some of the shops on the Gold Coast.
Its a nice shop to get a special treat I say:)