I want to thank you as well as share my experience as a client of your business, Australian Climate Systems.
I have recently had a brand new Brivis ducted heating system installed, the old one removed, and also had my reverse cycle airconditioning serviced and regassed.
From the beginning, the service I experienced was excellent. Daniel who provided the quote was very knowledgeable and amiable. He worked with me, listened to what my concerns were and what I would ultimately like to achieve, and then worked out the quote explaining the whole process step by step. This was in stark contrast to other quotes I had ( which incidentally were higher). He also set up an appointment with a service consultant for the reverse air to make sure that what he was quoting would be accurate – who was also fantastic to deal with and took the time to explain what was going on and what my best options were.
When the work was to be carried out, your office team kept in contact with me and explained the process step by step to let me know what to expect. NOTHING was too much trouble.
However, the icing on the cake was the two installers that were sent, Tim and Brendon. They were nothing short of amazing and to my mind epitomised everything that I would expect in exemplary customer service.
The two of them arrived exactly on time at 8 AM and worked through to 6.30 PM, almost nonstop, with only a couple of short breaks (And it was a Friday too!). They consulted with me when needed, talked through options, recut a hole that was in the wrong place, and were just generally good-natured and hardworking, despite discovering an unexpected water leak that meant they were crawling around in mud. They did everything that was listed, including rearranging the shelving on the linen cupboard where the return was going and made sure it was all neatly done. Then they cleaned everything up!
Needless to say, I am thrilled. The heater is perfect and I have already recommended you to a few people who I know are going to use your services. Why wouldn’t they, I certainly would and will no longer go anywhere else for my heating and cooling needs in the future!

Approximate cost: $6000

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