Sales guy was ok from the start very friendly and seemed like he was sincere in helping us build our dream home. Turned out hiring burbank was a mistake. I signed the contract November last year, building permit was only secured march this year. And until now slab hasn't been laid. No use emailing/calling CRO and the building mananger, they will didn't answer!!! It's frustrating! So many builder to choose from out there and you end up with the worst. Their CRO and build manager don't even have mobile phones published in their contacts. My broker have emailed twice to confirm first invoice but no answer. Bank loan will already expire since no activity for 6months. I want to change builder but I already paid hefty deposit and from reading the comments here, i'm not sure now what to do. I might not get any of the money i already put in. I've been reading where to complain and it seems i need to go to VCAT. I feel so helpless when dealing with Burbank people, it feels like I am at their mercy. I need help.