Absolutely awful! They used an unreliable courier service (CourierPlease) and charged a premium for delivery that didn't deliver. I paid 50% of the product price for shipping. When I contacted the company, they used COVID as an excuse for a very ridiculous delay, for a small item! The item was shipped from a location that is 2 suburbs away from my home and had an expected delivery of 7 days which was fine, but the item never arrived! I contacted the company, and they told me to wait for another week; how is that acceptable? I requested a refund and they brushed me off saying that they would be in touch. What an awful experience, extremely dissatisfied!

Can it be less than 1 star?! I ordered an item from an online seller that uses Courier Please, I received an email with tracking that has an estimated date of delivery, but there were no tracking updates in between whatsoever. When it comes to the day of the expected delivery, delivery never arrived. The next day, the tracking information disappeared on their website, and there wasn't even a phone number listed on the website to contact. It forces you to fill in a form for enquiry. This online seller is literally 2 suburbs from my address; I would have picked up the item myself if I was allowed to. So disappointed! I paid just as much for shipping as the item itself.