Yesterday my wife and I hired Pauls cleaning service for our studio apartment in Surry hills for our end of lease clean.

The booking process was simple and we were quoted $365($265+100 to sugar soap the walls).

However, on the today of the 'clean' an unexpected increase of $200 occurred, they then said they would not offer their 'bond back' guarantee and threatened to cancel on the job which would leave us without the apartment professionally cleaned before we hand back the keys(due to the poor service we did to pay a week extra in rent to clean the place ourself).

I came home as they were packing up and spoke to management and advised him to leave my property as I was quoted initially $365 and was interested in paying an extortion fee.

They kept refusing to leave the house until I paid them, naturally I gave them the $365(unknowing my wife has already given them a $100 deposit).

After the whole ordeal I come inside and find that the walls weren't even washed and the place was an absolute mess. I contacted customer service who advised me that they won't be coming back to finish the job, nor offer any refund as the cleaners who visited myself aren't even Paul's cleaners.

Apparently it's a franchise, so now the day after I'm yet to receive a receipt despite paying over $100 of the initial quote.

Approximate cost: $465