I booked vacate clean through simply spotless, because I believed that this would reduce any issues with scheduling of my appointment.
Less than an hour before my scheduled clean, the cleaner contacted me to ask if it was ok if he could come tomorrow as he was injured.
I advised that I needed the clean to be completed that day as I had pre settlement inspections arranged the following morning.
He told me he would be there as scheduled so I arrived as arranged.
He told me he wasn’t able to complete the clean, but would arrange for his team members to do it that evening. I asked him when he would be back and he said he would arrive at 5pm.
At this time I advised the business owner Dean who really didn’t seem bothered by his contractors behaviour, and asked me what did I want him to do about it? So I left a Facebook review advising of my disappointment that the cleaner had not done the right thing and I felt he was dismissive.
Instead of trying to manage his contractor, he suggested that I should remove the review as it was ‘unfair’
I left the swipe card for the cleaner in my letterbox, and for security purposes had a friend lock it at about 6.30, assuming the cleaner had arrived.
At 8pm, THREE hours after the scheduled time I received a phone call from the cleaner to say he couldn’t access the swipe card. I asked why he hadn’t arrived at 5pm, and he said he ‘got held up’ and that he didn’t think it would matter....
I contacted the business owner again and this was the first time he listened to me and said that there was an issue with his staff member.
He offered me a discount to remove the review which I didn’t feel was right and I let him know this.
His response was that he was ‘going to give me the weekend to reconsider’ suggesting again to remove the review.
So please consider this, and know that the business owner is trying to convince customers not to leave negative reviews...