andrewh154

I think it was Michael from Mr Roadworthy Pty Ltd who was LATE but didn't introduce himself and refused to shake my hand because of "COVID"!?!?
That was a long time ago and immediately put me offside!
Then he demanded to be paid in advance before he had actually done anything!?!
I have never had any other Tradie/Contractor demand to be paid before the job is done!
So My Partner who’s car it is tried to calm me down and paid in advance.

I went and tried to explain the situation to him which took a little while given the background and he just said to me "All You Had to Say Was it Was A Repairable Write Off"!!!
So I stopped trying to inform or help him in any way and went back inside.
Then eventually he comes back with a list of things he asserts were wrong with the Car None of which came up in the Full Service we had with UltraTune in June 2024.

The only thing that had happened since was a minor ding in the Right Rear which we got Repaired.

So how that could have anything to do with most of the following I have No Idea :-
REPAIRS REQUIRED TO COMPLETE SAFETY CERTIFICATE:
Rh front shock leaking
Rh front lower control arm bush torn needs replacing
Airbag light on needs repair
Traction control light on needs repair
Tyre pressure light on needs repair
Rh rear damage behind bumper needs to be repaired or straightened out

Obviously I can understand the last one and will go back to the Repairer on that one
But otherwise I have contacted UltraTune who are very good and who will check all the rest

I would sum up my experience with Michael this way ... Customer Service is Absolutely No Part of Michael’s DNA!!! He was Late and Completely Obnoxious the Entire Time!
Go Else Where!!!