It is a complete failure on Allied Express that when you eventually speak to a customer service person they give you the same information that is on the app. When asked for them to contact a depot or the secondary contractor they just say they will send an email as this is company policy.
Had a mattress meant to be delivered on a Thursday, received app update as well as text saying it was on its way. Of course nothing. After talking to the Allied Express Consultant they said they would send an email and let me know, on the Friday. Of course nothing. The following Monday I followed up, same process. Then the Wednesday i asked to speak to a supervisor or manager but was told they would send an email to escalate that. The following Monday i called back and complained no contact. I wanted to know where the mattress was and where the depot was and i would collect. Wednesday i was told where the depot was.
Went to the depot on Wednesday and was told that not sure why not delivered, maybe nobody home, even with clear instructions to call my mobile an hour before delivery, confirmed by all parties. Then told was meant to be held at depot.
This took nearly 2 weeks once the mattress arrived in Mackay for me to finally receive it. It took over 4 hours of me on the phone and the answer i got was "I will send an email, this is our policy".
Damn useless. Who is going to pay me for my wasted time.

Approximate cost: $240