I was referred to B&E by a bike enthusiast, and you can see why when you look in the shop. These guys are reliable, honest and hardworking. I’ve never asked but assumed it was a family run business. Each time I have been, I’ve witnessed them go beyond for customers, fixing stuff free, advising of future maintenance issues without any pressure “to get it done now, here”. I’m very impressed and don’t recommend mechanics to people unless I’m confident their experience will replicate mine. In B&E I have that confidence.

I'm writing this review even though my car has not been delivered as yet. I rang many companies to get a 40 year old car from Cairns to Canberra and when I rang Car Transport express and got a quote they said I could call back and quote teh ref number if i wished to continue. I told the customer service officer I would like to pay now, and I raised the issue of spare parts in the boot and agreed to an extra cost. From the outset these guys contacted me regarding pick up and affirmed the schedule by each stage. When my car hit Brisbane, it broke down and they invested significant time trying to diagnose it and get it going so it could make teh next available leg to Sydney. Unfortunately the issue was complex and I arranged for a mechanic to repair it using the spares in teh boot (best investment I ever made). Car Transport Express, when I confirmed it was going and said it would be dropped off in 4 days time, then asked me for the address and went and collected it at their own time and expense. Once they had done so, the rang me to confirm everything was ok. I have never used a car transport company before and these guys constantly talked me through the process and made the experience as stress free for me as possible. I can highly recommend them, they probably feel they were just doing their job, but I feel they went above and beyond to deliver excellent customer service. And the price? Much less than what it would have cost me to drive up and collect it myself!