I recently booked the cleaning for my “end of the lease cleaning, booking number 6805500 on the 29th of November, i left the cleaners to start the job and returned to see they escaped, i paid them in advance and didn’t even get any invoice for that, as it was a bank transfer.

My real estate agent advised me to hand over the property by 29th end of the day. So I had to finish everything by 3 pm.

When the cleaners finished and I told them to stay downstairs, I went up to inspect the property, it was untouched,(photo attached ) Three scammer teams were three people, one was wearing a blue big cap and the other scammer were two girls driving and black ford vehicle.

I rapidly had a conversation with consumer team and ask to send the cleaners so that i would get my bond back and hand over the property .

I spent two hours over the phone with their support scammer team and they committed to resolve the issue with in 48 hours, but its now over 72 hours, now the sent an email saying i need to get the real estate agent notes for the cleaning to prove that where there is nothing to do with the agent as i am the customer and i booked them. Where they were trying to put in a policy hole where they send me the screenshots of policy via email and ask me to provide the notes from agent.

How it is possible for me to show that uncleaned property to real-estate where there is a matter of few hours for the new tenants to come!!! But my real estate agent was so helpful and managed a emergency call up cleaners to clean quickly so that the new tenants can come.

Where i had to spend $650 and $150 call out night fee.

I’ll upload all the pictures taken after the cleaners left the job untouched and unethical manner.

Now i was asking for compensation if it doesn’t happen, ill file a police case against these scammers.

Most importantly if you see there is no business abn mention in any email or their website, no invoices and even they have payment history option but if you put your booking number nothing shows.

Few names are absolutely fake, [Name Removed], [Name Removed] but its not even indian name.

If you ask something logical they will act like mobile reception is not good. Im uploading all the pictures here so you guys know, ill keep you guys updated, ill see the end these time.

Invoice Number : confirmation id 6805500

Approximate cost: $350