Just received my 4th mail order yesterday. Have been buying BB since 1997, but stopped when we moved out of state. 6 months ago I started ordering online and am very impressed with the service; from answering questions regarding products (I'm always asking questions), to the shipping and delivery, and of course the fab products themselves. But for me what really makes a company stand out is the customer service if there is a problem. Mistakes can always happen, and it's how a company deals with them that counts. There was a small one, once (item size), in one of my orders and it was dealt with in a quick and friendly manner, totally to my satisfaction. Just as an aside - My previous order they must have been reading my mind. I had wanted to try the foot cream but forgot to order it. So it was such a lovely surprise to find a sample jar of the very cream included. Made my day.