Booked freight to NZ through Transdirect with TNT as the carrier. Upon booking, decided to take out insurance on the shipment to ensure if anything goes wrong I am covered.

2 of the 3 boxes arrived however the 3rd never made it. Received contacted TNT as the carrier to investigate. After almost 2 months of searching warehouses they deemed the box lost and to then contact trans direct.

I then contacted trans direct and they stated that as I had not contacted them within the 7 days the shipment was expected to be delivered they couldn’t process the claim. Although the original 2 boxes out of 3 that were delivered were actually 14 days late.

Disgraceful that a company can lose $2100 worth of goods and then decline the claim based on a time frame issue which wasn’t even realistic.

Will be taking this further. I have previously shipped a lot of items through Transdirect. Will never use again!!

Approximate cost: $459