Reviews by biancah112

This review is for Temple & Webster, St Peters NSW

verified email - 04 Mar 2024

Shocking service

Ordered a sofa set to be delivered by 27/02. Instead get a message on 28/02 saying it will be delivered that day, which is a day late, but no big deal. On 28/02 the delivery was not made due to the delivery driver not being able to find parking, mind you I live on a relatively quiet street with plenty of on street parking and several side streets where the driver could of also had a look. I call the courier, Hunter Express and they tell me the delivery will be made to me the following day. On 29/02, I get no delivery updates so I call Hunter Express again and they say oh it takes 1-2 business days for the redelivery to be arranged. You should get your parcel by tomorrow. Tomorrow comes, 01/03 and I phone again given the same story that my parcel will be here on Monday. On Monday 04/03 I phone again only to be told that maybe my parcel will be dispatched today and they put in a "ticket" for my enquiry. I contacted Temple and Webster only to be told that they have put in an enquiry to the courier. I paid just short of 300 dollars for shipping and I've been dealing with this incompetency every day, and have still not received my sofa that I paid over 1,000 dollars for. I don't want a refund, I just want the product I ordered to be delivered to me ASAP. I will be sure to NEVER shop here again as they use such a horrible courier service, and my experience thus far has been a disaster.

Approximate cost: $1300