they gave me information on the phone when I called up enquiring about the service as to the price that it would be. when I took the car in they where very friendly and helpful. They called me to let me know what things needed to be looked at and fixed the things that I wanted them to fix and left the things that I didn't want them to fix just yet. when I came back into the store to pick up the car they ran through everything that they had done and what still needed be done as well as giving me a print out of everything for my records I was really happy with them.