4 years of patience waiting for growth to get me to ideal haircut destroyed in 5 minutes!
Compensation for that? Just the cut hey, seems you are happy with the gloss/colour.... Really???
Total cost: $129.50
Reimboursed: $39.50 (.50???really?)
Cost of destruction: $90
Oh..yeah..and a free cut to try to rebalance the cut which had been interrupted, of course. Poor lady did her best, but you can recreate length once it is gone..
The girl who did the mistake deeply sorry and in tears.
But the store manager a total disgrace.
HO, Karen did not follow on her phone call (full remboursement) and worse.. Still waiting for a follow up call. A disgrace.
Important: I had been a regular customer for over 4 years.