This was truly the WORST experience I have ever had at a hairdressers. I went to Off London two years ago when I was living in Canberra. I didn't review it at the time because i was seriously so upset and traumatised by the experience, but two years later I think people need to know how deficient their service is. I booked in with Annalise and as a colour specialist I expected specialist service. As she's only in on certain days I had to take a day off work. I had ombre hair at the time - darker on top, lighter on the bottom. I wanted her to take it a single even colour by lift in the top and darkening the bottom. This isn't a complex job but did mean you couldn't just put a single colour all over it as the gold on the bottom would throw green and the colour on the top will end up throwing pink. Annalise was nice enough, but halfway through processing my hair decided her shift had ended and she would leave. She didn't even tell me, she just left and one other colleagues was told to deal with me. I found this COMPLETELY unacceptable. I was being charged at HER rates, i'd taken the day off work to see her and she just leaves without so much as an apology or a goodbye. As co-owner of the business this is unbelievable behaviour and something i'd only accept in an emergency (and then with lots and lots of apology to the customer). Because the other staff had their own customers i was then everyone else's problem. I'm not sure why annalise hadn't judged the timing correctly as she'd been told prior exactly what she'd have to do etc..anyway, everything went from bad to worse. The bleach was burning my scalp and I was in a lot of pain and had to ask to be washed immediately, when they put the first lot of colour in, and i got taken to the chair to dry off, I could see that my random grey roots were still not coloured properly. It was a friggen nightmare. When I walked out, because they hadn't used two different colours the bottom of my hair was throwing green shades and the top was throwing pink. It looked terrible. The salon wanted to argue with me about how much I owed them - i ended up paying for 3/4's of a hairstyle i loathed, I didn't think i should have paid for anything and they didn't offer me any service to fix it. All in all these people need to be avoided as they don't have the technical expertise to deliver. I ended up paying another $400 to get it fixed elsewhere.

Approximate cost: $400