Had Megaseal out about 4 years ago to grout and seal our shower. Called them back out under warranty for some flaking grout. Tech came and then left in a hurry without showing us his work. Went up to check and found the tech had deeply scratched and gouged one of our floor tiles and then took off. Since then Megasealed keeps putting us off, never, not once has anyone apologised about the damage. After repeated calls to them, they finally called us today to say "all they can do is sand down the tile (to what?) and cover it with grout". So we had a perfectly intact shower stall with no issues and nothing to fix and now we have damage that they will just cover with grout? Mid tile? Needless to say we are now onto Dept of Fair Trading and a lawer that we were then referred to. Reputable, trustworthy businesses don't damage your property, not taking ownership of the problem or inadequately fixing it to as was condition. Avoid these guys at all costs. Not worth the risk. If this is how they deal with an error of their own, imagine trying to deal with any service issues with them.

Addendum: Just to add, from the time the mistake happened to this date, we have had nothing but the run around with calls back avoided and lack of an apology until we sent a letter of demand for remediation. We never heard from the franchise owner in all of this. Their attitude and communication is incredibly poor and lacks any kind of understanding for the issue being caused by themselves. This is not a business with integrity or customer concern. As a side note.......they are also throwing into the mix that they came out to fix the grout only "as an act of goodwill" as our warranty (after 4 years) was not valid. Anyone who has looked at Megasealed ads or website would see bold and upfront the "25 year product warranty" near the heading! Don't believe it. You will see many other reports here of people being told they had no further warranty after a much shorter time. There may be some very fine print somewhere but this was absolutely put forward to us as being for the entire job when we signed on. Please, if you are reading this, AVOID THIS COMPANY. We, like many, are dealing with the fallout from choosing them.

Oh......and to Megaseal....you may want to think twice about sending emails to customers without deleting the prior, rude, forwarding comments from other office staff. We will be posting the damage photo, the text message from the tech who cowardly ran from our house after damaging our floor, and your rude comments here tomorrow. Watch this space.