Reviews by consumer3

This review is for Couriers Please, Melbourne VIC

verified email - 22 Apr 2022

'COURIERS PLEASE' - DO NOT PLEASE!
I wouldn't even give them one star!!!
I booked a pickup, unfortunately however I was in a bad wi-fi area at the time, so therefore I never received a confirmation for my booking. I tried 5 times to book 1 pickup/delivery. I received a confirmation on the fifth try. Un be known to me when I checked my bank statement I had been charged for each booking- (five bookings! - even though I never received a confirmation). I have contacted customer service- this can only be done via an online chat agent. I have contacted Couriers Please 5 times and each time the chat agent says this refund will be resolved within 24 hours and my enquiry has been escalated to 'higher team'. They won't forward me a copy of my chat transcript. Each time I have asked to speak with a manager they say ring the 1300 # which then brings you back to the online chat! There is no way to speak with a real person. I have supplied my bank statement to show I have been overcharged for 4 of the bookings. My online account clearly says one pickup/delivery complete. The other consignment notes say 'created'. To me it is clear only one booking was followed through with one pickup/delivery. This company has essentially stolen money from me. I will never use Couriers Please again.

This review is for Climate Select, Pakenham VIC

verified email - 25 Jun 2015

The installation of our new heater was smooth and efficient. Unfortunately we paid in full before the flashing was fitted to the unit as the the installer said 'he didn't have it on him and would be back through the following week to finish the job'. This is 3 weeks later and after many phone calls and false promises still waiting for him to come back and finish the job properly.
Lesson *** NEVER PAY IN FULL UNTIL JOB IS FINISHED!!!
****FOOTNOTE:- After yet another email, the installer FINALLY came to complete the job.

Approximate cost: $2500

This review is for Custom Carmats, Burnside VIC

verified email - 22 Jan 2015

Really easy transaction. Excellent quality carmats made for my Golf TSI. I saved $95 on buying Geniune VW mats. These mats fit well and have an embroidered Logo on them. Very impressed, and I would highly recommend this company. The suburb is actually Ravenhall Vic 3023, but it wouldn't come up so I put Burnside Vic 3023

Approximate cost: $111.00 (incl postage)