Buying cheap phones. Beware of the after-sales customer service! And don't bother with the accessories they sell - poor quality. There is NO point buying something cheap if you then have to spend hours upon hours to push to get "close" to what you actually ordered. We have gone from being ones to promote to NEVER EVER going to use them again.

I do not like tarnishing the reputation of a business but someone reminded me that it was their process that resulted in my deciding to write this review so that you do your due diligence before ordering from them. Be very careful of the terms and conditions under which you purchase a phone from an offshore supplier.

After buying an S6 edge plus from them in Oct 2015 and having what I thought was a really good experience with good pre-sales service and some minor post-sales questions for technical issues that were resolved, I decided to go back to them again to buy an S7 edge with priority shipping.

But what a nightmare! After a conversation of well over 100 emails later and over 30 days since ordering, I was unable to get my issues resolved to my satisfaction and just had to grab whatever partial refund I could. It's when there are issues that you really get to see the quality of a business, their structure, supplier and distribution warehouse(s) and their resolution process.

1. Received the wrong phone (single not dual SIM version) - I found that the local "shop front" doesn't have any direct control over the warehouses they use for supplying items. We questioned the phone as soon as we received it

2. Followed their instructions to the letter to confirm it was the wrong phone and then they questioned on the phone being used when returned (we packed it with all accessories into a single wrap for return the same day we received).

3. Excessive delay (9 business days) in getting the correct customs documentation required for the courier to pick up the item from us for the return trip to Hong Kong.

4. Excessive delay (6 business days) in getting the correct phone back to their courier for delivery to us. As soon as they knew the phone was wrong, the correct phone should have been prepared ready for shipping to us. We had paid for priority.

5. 90% into the conversation, an escalation point finally admitted they made a mistake but still wouldn't fully receipt the accessories we returned (eventhough it was in a single bubble wrap). We ended up getting a refund just for the accessories we paid as extras but no compensation for the car charger that was "included in the deal".

6. The accessories they sell with the phone are very poor quality. The case and screen protector were from a local supplier and I could have bought the same from the local $2 shop, not the $20 we paid. So we got a refund.

After working 17 years as a Business Delivery Manager myself for an IBM-size global IT company and also running my own businesses, I really think their customer service is terribly flawed, relying on back-end processes that assume things will go to plan or the consumer won't have the patience and time to deal with working through the issues or would just accept excessive delays. It all comes down to poor post-sales resolution process.

This may be a recent thing - I did indicate to them as they are sourcing items from multiple distributors that they need to do their own due diligence to ensure distributor quality doesn't reflect poorly on their business.

This definitely had the WORST effect in this instance. We have gone from being ones to promote BecexTech to NEVER EVER going to use them again.

The only thing that saved them from us taking it to the Ombudsman or reporting them to other agencies is that we have since had both of these 2 phone verified as genuine by the Samsung Experience Store in Doncaster, which is why I raised the quality rating from 1 to 3 stars and the value from 1 to 2 before publishing. I have to leave Service at 1 because this was THE worst purchase experience I have had in 50 years.

Samsung Galaxy S6 Edge+ Dual SIM.

04 Nov 16: Unfortunately the beautiful tale of my phone and service from BecexTech Australia is now a long distant memory.

In September 2016 the 4G modem died. Dropped it directly to their repairer and my nightmare started... 2 weeks later they finally confirm what the repairer told me the week before that they couldn't fit it. One more week after that, they get the phone from the repairer. One week after that they sent the phone to the second repairer. A couple of days later they tell me it could be another 6 weeks. Today they offer me a loan phone - here I am thinking service has suddenly improved and I am happy to pay an admin fee for delivery costs but they want me to pay 1/4 of the value of a phone in leasing costs. Sorry, but if I am not told within 1 week that either it can be repaired or it can't and I am getting a replacement then it's going to small claims.

15 Oct 2015: Quality 5, Service 5, Value 5. Great pre-sales service, simple ordering process, quick delivery (5 calendar days). I asked a lot of pre-sales questions across multiple emails and BecexTech were very quick to respond with succinct detail. They have local repairers available to whom I can take my product directly to minimize turn around time should I have an issue. I have had the phone 3 days and it's great to be able to carry one phone to cover off work and personal. Very happy with the service so far. I will add further feedback during the 12 month warranty.

Approximate cost: $940