Reviews by dragonheart742011

This review is for PODS Australia, Melbourne VIC

verified email - 30 May 2011

I used PODS for a local move but I had to organise everything last minute due to a urgent house vacate/sale. All the PODS staff I had contact with were extremely helpful (great customer service is rare these days!) and thorough, and sympathetic to the urgency of my requests.
It can initially appear like the whole move with this service is expensive on paper, but when you break down the costs of storage/removalists at both ends of move/your own labour/time etc, PODS comes in under way under those total expenses.
I had a period of two months between my settlement date of my old place and the new one, and PODS stored both my containers at their facility (which you can access anytime if you need to).
For anyone planning to use PODS services, my advice would be to READ the info on their website (it is very clear!) about heights and widths and space requirements needed for a container to be delivered, and take some notes about your place, as the call centre booking staff are very thorough and ask quite a lot of questions to make sure you get the best service possible and the right size container for your needs (and so the delivery driver can do his job). They also gave me great recommendations of a company who could pack my unit for me so I didn't have to do ANYTHING except the initial inside-the-house box up of my stuff.
Ideally, take note of the local call centre/local managers phone numbers and emails if you are outside the US, as you can end up being put through to overseas (no extra cost to you though) if the call centre main line is busy. However, even the US team could help me to an extent with my query and booking info so no great drama!
There is no way I would bother with any other way to move house now that I have used PODS and would recommend them to anyone no matter what sort of move they are doing.