I would definitely recommend having your vehicle serviced at Melville Toyota after the amazing service I received on 11/2/14.

When I arrived at 7.15am for my service which was scheduled for 7.30am, I was greeted by David who opened the doors and allowed me to take a seat in the customer lounge and have a coffee while the computers were starting up. As soon as the computers were ready to go David promptly checked my Prado in and explained what time the vehicle would be ready. He also explained that there may be extra work required, but he would give me a call as soon as he knew and discuss this with me. Later on in the day at around 11am David called and explained that the front brake pads were getting low and that I should replace them along with machining the front disc rotors. Not being mechanically minded I was not sure why the machining was required and asked David to explain it to me. David explained that machining the discs allows the brake pads to wear evenly which maximises the life of the pads. I felt as if David was talking to me as a friend rather than a salesman and I felt comfortable with his recommendations. He told me that my Prado would now be ready around 3pm after the complimentary wash and vacuum was completed and that he would give me a call when I could make my way back down to collect it. At 2.30pm I received a call from David saying that the vehicle was ready to be picked up. When I arrived I was quickly attended to by David who went through the entire invoice with me step by step explaining everything that had been done. He then showed me to my car which had been both washed and vacuumed and was ready to go. David then thanked me and I was on my way.

I cannot recommend Melville Toyota enough after this excellent experience from start to finish. At no point was I uncomfortable with what was happening with my vehicle and it is good to know that I can trust someone to take care of my vehicle efficiently and honestly.