Reviews by ecampbell

This review is for New Royal Garden Restaurant, Glen Waverley VIC

verified email - 14 Apr 2009

This is our third dining experience here, and I have to say I was incredibly disappointed. The service is absolutely horrible. Our first 2 visits weren't really great, but this last one has to be the worst dining experience I have ever had.
We made a booking and came on time, but no one would greet us to our table, they did not even acknowledge we were standing there until a friend had to walk up and ask them to seat us.
We ordered the lobster and a few other dishes; our lobster came fairly quick, about 15 minutes, but after that was taken away, we sat for over 1.5 hours waiting for the rest of our food, which was only 4 stir fry dishes.

The owner saw that some of us were angry, so he came up and made some stupid excuse about running out of ingredients for one of our dishes, which is why they hadn't brought any of the food over, which was obviously a load of crap because they should have let us know a lot sooner instead of waiting 1.5hours to tell us.

We were seated at 7.15, our first dish served at 7.45 and last dish came at 9.30. We must have counted 4 or 5 tables being seated after us and leaving well before us.
We sat through over 2 hours of mediocre food and horrible service, and not once did we get an apology. Waiting staff never once smiled, walked around angrily. One waitress was aggressive and tried to suggest we were just being impatient.

At the end of the meal, they didn't even ask us we were finished so they could clear the table, they just started clearing, even though we still had dishes left on the table.
We are never going back there again, and if you're looking for a good dining experience, I wouldn't recommend this place. It was absolute rubbish.