Reviews by elenaf992

This review is for The Swank Store, Surry Hills NSW

verified email - 12 Dec 2023

Return policy that is against the consumer law

The shop is getting away with return policy ussuing a shop credit for items purchased on sale, dodgy. The policy is a loophall when returning incorrectly described items - e.g. you think you bought a silk garment but the label suggests that it is a viscose. Softly speaking really not custimer friendly. I would never buy in this shop

Approximate cost: $300

This review is for Temple & Webster, St Peters NSW

verified email - 13 Jun 2023

Really bad customer service, poor quality custmer care even when analysing customer requests (emails are read by robots, obviousy they do not quite get everything right). They will twist words (what is considered change of mind) to deduct the return shipping cost. Will never buy from Temple & Webster

Approximate cost: $200