Dreadful customer service. The young man calling himself the manager had no perception of right and wrong treatment of customers. Flat out refusal to refund an item which was not as advertised and although proof was provided the refusal to accept it was to such an extreme that I question how this store has remained in business. I have heard of many disgruntled customers since then. I can only imagine how much better their sales would be if they hadn’t lost so many long term customers. Anybody would know if you don’t honour a sale you are likely to lose a customer permanently. Such unprofessionalism I haven’t seen in a business before.