We scheduled for an 8am start, they didn't turn up until 9.40am with no explanation except to say there was a bit of a mix-up and no apologies offered. We had a piano included as well, and there was one big chip off the piano, as well as numerous scratches on the study desk, the piano seat. I pointed it out to them - they looked me in the eye and denied all culpability saying the scratches were all there beforehand. I know that the scratches weren't there. I would never move with them again. They are subcontractors with Virgil and it seems Virgil takes no responsibilities (express movers - were written on the truck). For an extra $400 paid on the piano - denied culpability is not on.

Approximate cost: $2000