I, like most pet keepers, love my pet. I myself am actually allergic to cat, but I had a cat when I was little, we kept him for 11 years. Oscar is my first pet cat in Australia. He is a two-year-old Ragdoll, very active and playful. My wife and I love him very much. This review is our experience.
Oscar, recently spent two weeks in Durack Pet Motel when we spent our holiday in NZ. We had two weeks of food prepared for Oscar. He has been in other pet motels before, and also travelled with other agencies when we moved from Sydney to Brisbane. But he was never this miserable.
I want to start by saying I do not really know what Oscar has been through in Durack during his stay. I personally did not visit the cattery but we saw the reviews on the internet are all very positive. But when we picked Oscar up two days ago he was not in a good condition at all.
He lost nearly two kilos (he was 5.5kg), and he was not active at all. His left eye was basically swollen shut when we got him, and liquid flows out of the eye every now and then. He did not eat nor drink during his first day back at home. He lies down all the time, stopped playing and doing stuff, and his urine is a very weird green color. Yes, it is green.
He came back as a completely different cat. I took him to the vet today and we need to do some test before we can jump into conclusions.
My cat Oscar was very healthy before we send him to Durack. I could not say he was not nervous given he was mostly kept indoors. But he was friendly and in a excellent condition.
I called Durack this morning, and I was told they never noticed anything wrong with him during his stay. The girl was considerate over the phone, but that does not make up for the fact that my cat is in a really really poor health condition.

I hope Oscar make it through this ASAP. Again this is only personal experience with Durack. I do not think I will board my cat here ever again.