Screwed up a pretty basic cut (just wanted my hair layered; ended up with 5cm sliced off and stil no layering).

I complained through the website and the manager called me to go into the store and when I went in there was no apology for ruining my hair - in fact they wanted another go at it! Unless they can magically grow my hair over night, there's no way I was letting them touch it again. And apparently, they don't "do" refunds.

Approximate cost: $35