fredm689

I have spent a lot of money at Janome Sewing Centre over the years. I've bought a sewing machine, airthread overlocker and hundreds of dollars in accessories and sewing tools. Today I rang them because I had a problem with an Oliso iron I bought from them. Because it was 18 months old they wouldn't help me. The warranty is 12 months. The iron cost nearly $200 so there's an expectation that it should last longer than it has, plus there's an expectation that Janome Sewing Centre would look after me, a loyal customer. No! Not at all. They told me to call Birch Australia, the distributor for Oliso, and see if they can help me. To be fobbed off because Janome Sewing Centre don't care is very disappointing. I would expect better treatment from them, not just from a legal perspective because they have admitted that they've had a lot of problems with this particular iron, but from a customer service perspective. They should look after their customers instead of fobbing them off at the first sign of trouble. I would NOT recommend Janome Sewing Centre and would never buy from them again! My after sales experience with them has been extremely disappointing!

I have been dealing with Big W's customer service for 4 weeks regarding an order I placed on their website. I purchased some window awnings on Big W Marketplace from a seller called Salesbay (they're a shocking company to deal with but that's another story)! Trying to return the products I bought has been a nightmare. What I was sent was such poor quality and definitely not suitable to be used as windows awnings. The awnings were made from a cardboard type material with a plastic laminate type coating - cheap and nasty! Trying to get the product returned for a refund has been such a saga. Not only have Salesbay been shocking to deal with but Big W has been worse! FINALLY I drove a 3 hour round trip and returned the window awnings to Salesbay and they have refunded my money to Big W, but Big W is holding onto my refund saying it's been put "on hold" due to IT technical issues. What a load of rubbish! Big W have lied to me on so many occasions and have told me that my issue is being escalated, that someone will contact me to help me blah, blah, blah. Yep, this has been going on for a month and still no one from Big W has called me, or even emailed me, to respond to my request to escalate this issue. Then today I ring to question where my refund is and get told that they have my money but there's a delay refunding it to me because of their IT issues. I don't believe a word of it! I will NEVER buy from Big W again, not instore and not online, and would warn others to be very wary. Their customer service is a disgrace and they have treated me so badly. I'm tired of being lied to and strung along. Giving Big W one star is far too generous but unfortunately there was not an option to give them 0 stars, which is what they deserve!