I called to arrange repairs to a washing machine, he was happy to work around my work schedule, I asked to called 30 min before he arrived he did so. Washing machine fixed promptly. Cost was reasonable. Due to my fumbling before the repairs, some screws were loose which affected the pump, I called and he came back the next day and fixed my fault and did not charge and was freindly throughout. I can deffinately recommend Astra. They can aslo source new appliances too.