When we booked we received a text confirmation including a time window when we could expect the repair man to arrive. John arrived right on schedule, was very courteous and pleasant, was very efficient and knew what he was doing. He repaired our oven, including fixing things that we didn't realise were broken or on the way out (but were causing us problems for which we couldn't find the cause ourselves). Very pleased with the service and would be happy to recommend the company and John to anyone else.