I switched to Inner South because of Louise Grey, who is absolutely the best vet for rats ever. She always takes the time to make my rats feel relaxed and happy before she does the check-up, which makes a huge difference. She has seen my rats through a number of difficult operations, and when it's been time, she has put them to sleep with compassion and sensitivity.
The reception staff and nurses are also amazing - friendly, kind, animal-loving and helpful. I always feel like my rats are in safe hands there.