Had an air conditioner that stopped working. My wife called what she thought was a Brivis technician but turned out to be K.&J.Woolley from Fairfield. They charged me $195 to come and inspect the unit and told me that the control board and the solenoid (an electrical Switch) was faulty and had to be repaired. They quoted a repair cost of $940.00 and both components had to be changed.
I asked two questions how did the technician test the solenoid, could not tell me, asked how did he test the control board, response came back he used a tester, no idea.
I booked them to repair the two units as the boss Ken told me that they come together, not according to Brivis who sell the genuine parts, just another story to make some money.
Did my homework via Brivis and then engaged another air conditioner repair company who charged only $154.00 to check out the system as they did not believe the diagnostic report from Woolley's. They, Woolley's told me that it would take two techs to remove the control board from the unit (not true quite small and manageable for one tech). So the new company diagnosed the unit seems only the solenoid was faulty total cost including call out $550 plus a full service.
Told Woolleys the story and asked them to do the right thing since they totally diagnosed this wrong to refund $100 from the call out fee of $195.00 as a token of their customer service and mistake and to do the decent thing, was told tech is now off with a bad back and [redacted personal identifier] promised follow to contact him then come back to me with an answer, did not happen. After seven days he never responded to my email, obviously NO answer.
Popped into the office to speak to Ken and asked nicely what he intended to do, got nothing but the run around and no answers he even denied giving me a quote and I responded how could you book in the job to be done If you did not give me a quote of $940 all I got was I'm too busy to deal with you. Had a few choice words with him.
Do not expect any customer service from him just not there, evasive and tells you nothing did not respond as promised. At one point the they suggested to my wife we change to whole unit cost $2000-$3000 due to it's age. Do not engage this company, received unprofessional service. Bad news, terrible and totally wrong diagnosis and very expensive.
Can't warn you enough about this company and the boss there. Denied that they said control board and solenoid needs replacing yet it listed on their call out invoice and they booked the repair job based on their quote, funny that

Approximate cost: $940