Our dog died while at Tara over Christmas. That is a huge sadness in itself. The shocking part was the lack of communication. I received a call at 4.40am in the morning to let me know. A second call followed 30 min later asking me to collect his body the day after we returned home. I received absolutely no contact again. I emailed, called, left voicemails. NOTHING. Eventually 4 days later someone answered the phone. In response to my request for a written contact I received an email from the owner (?) passing on his sympathies but never apologising for how it was handled. I requested a refund which was made. I was told our dog was happy the one day and then they found him that night. I’ll never know the truth. My concerns are evidence based and not an emotional response to a terrible situation. I suspect they may never have contacted me if I hadn’t tried for days. Disgusting.